At Hotel Ganga Basin, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, make bookings, or stay at our property. This Privacy Policy outlines how we collect, use, store, and safeguard your data. By using our services, you agree to the terms outlined in this policy. 1.Information We Collect We may collect the following types of personal information: Personal Identification Information: Name, contact details (email, phone number), address, payment details (credit/debit card information), nationality, passport details (for international guests), etc. Reservation Information: Dates of stay, room preferences, special requests, and any other details provided during booking or check-in.
Website Usage Data: When you visit our website, we may collect data regarding your browsing activity, such as IP address, browser type, time spent on pages, referring URLs, and actions taken on the website. Communication Records: Any correspondence you have with us through email, phone, or our online chat support. 2. How We Use Your Information We use the information we collect for the following purposes: To process reservations and bookings: Including confirming, modifying, and managing bookings and stays at our hotel. To improve our services: Understanding your preferences to offer personalized experiences during your stay. Customer support and inquiries: Responding to your questions, concerns, or feedback. Marketing: Sending promotional offers, discounts, and updates about our services (only if you have opted in for marketing communications).
Security and legal compliance: Ensuring the safety and security of our guests, and complying with legal or regulatory requirements. Payment Processing: For billing purposes and to process payments securely. 3. How We Share Your Information We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following cases: Third-party Service Providers: We may share your information with trusted partners (e.g., payment processors, marketing platforms, booking systems) to help us deliver services and improve your experience. Legal Compliance: If required by law or in response to legal processes, we may disclose your information to regulatory authorities or law enforcement agencies. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. 4. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever is longer. If you wish to request the deletion of your data, please contact us using the information provided below. 5. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our website. These technologies help us: Analyze website traffic and trends Improve website functionality Offer personalized content and advertisements You can control cookie settings through your browser, but please note that disabling cookies may impact certain features of our website. 6. Security of Your Information We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission or storage system can be 100% secure. We encourage you to take precautions to protect your personal data as well. 7. Your Rights and Choices Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including: The right to access, update, or correct your personal information. The right to request deletion of your personal information (subject to certain limitations). The right to withdraw consent for marketing communications. The right to opt-out of cookie tracking and other technologies. To exercise these rights, please contact us at [insert contact email/phone number]. 8. Children's Privacy Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically. 10. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: Hotel Ganga Basin Hotel Ganga Basin , Bhingoda road near Kangra Mandir , Har ki Pauri , Haridwar , Uttrakhand- 249401 , India.
Thank you for trusting Hotel Ganga Basin with your personal information. We are committed to ensuring your privacy and providing a safe, enjoyable experience during your stay.
